Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

United States: 3–7 business days
International Orders: 7–21 business days (where available)

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and shipping destination.

Free shipping promotions may be offered from time to time and will be clearly indicated on our website.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at:

xeliaaa10@gmail.com

We will work with the shipping carrier to help locate your package.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review the issue and work toward a suitable resolution.